RETURNS OR EXCHANGES

BAKVIO INC values ​​every customer’s shopping and service experience. The following refund and return policy applies to AI tattoo design services purchased through this website, as well as any related physical products that may be offered in the future.

1. Return Period

For physical products, customers may submit a return request within 30 days of receiving the item. Unless otherwise required by applicable law, we may be unable to accept return requests made after this 30-day period.

Customers must contact us via our customer service email within the return period, stating the reason for the return and providing the order number. Returning items without prior confirmation may result in processing delays.

2. Conditions for Returning Physical Products

Returned items should be kept in their original condition as much as possible and meet the following criteria:

The item shows no signs of significant use or man-made damage;
The item retains its original packaging, tags, and accessories;
The item is free from damage caused by improper use;
A valid order number or proof of purchase can be provided.

If an item has been significantly used, damaged, or rendered unsellable, we may be unable to approve the return or refund.

3. Product Quality Issues

If you receive an item with quality issues, shipping damage, or incorrect contents, or if accessories are missing, please contact us as soon as possible after receipt.

Please provide your order number along with clear photos of the item and its packaging. Once a quality issue or shipping error is verified, BAKVIO INC will provide a refund, replacement, or other reasonable solution based on the specific circumstances.

4. Returns for Non-Quality Reasons

Customers may submit a return request for personal reasons—such as an incorrect purchase, no longer needing the item, or personal preference—provided the request falls within the 30-day return period and meets the return conditions.

Shipping costs for returns due to non-quality reasons are generally borne by the customer.

5. Refunds for AI Tattoo Design Services

The AI ​​tattoo design services provided by BAKVIO INC are digital creative services.

If processing of the order has not yet begun, customers may contact us to request an order cancellation and a refund.

If processing of the AI ​​design service has already started, the design has been generated, or the design file has been delivered, refunds may be restricted as the digital service has already been rendered. If a technical issue prevents you from accessing the design services you purchased, please contact us promptly. Upon verification, we may—depending on the circumstances—offer to regenerate the design, provide supplementary services, or issue a refund.

6. Refund Processing Time

Once returned items are received and inspected, eligible orders will be refunded via the original payment method.

After the refund is initiated, it typically takes 3–5 business days for the funds to appear in your account, depending on your bank, credit card issuer, or third-party payment platform. Actual processing times may vary by financial institution.

7. Situations Ineligible for Return or Refund

Refunds or returns may not be available in the following cases:

The 30-day return period has expired;
The item shows signs of significant use or is no longer in a resalable condition;
The item has been damaged by the user;
Damage caused by improper use or handling by the customer;
The item is missing essential accessories;
Valid order information cannot be provided;
AI digital design services have been completed and delivered, and there are no issues regarding service quality.
8. Return Address

Please contact us via our customer service email to obtain return confirmation and the correct return address before sending any items back. Do not ship items back without prior confirmation.

456 S KENMORE AVE APT 2
Los Angeles, CA 90020

9. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or an incorrect item sent by BAKVIO INC, we will—upon verification—cover reasonable return shipping costs, depending on the specific circumstances.

If the return is due to personal reasons on the part of the customer, the customer is generally responsible for return shipping costs.